Privacy Policy

Last Updated: August 2026

At Esfera, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore.

Information We Collect

We collect personal details necessary to fulfill purchases, schedule deliveries, and process warranty claims. This includes:

Contact Information: Full name, contact numbers, email address, and delivery/installation addresses.
Transaction Data: Invoice details, payment confirmations, and purchase history.
Service & Warranty Data: Product registration details, warranty claims, service logs, and customer communication history.

Disclosure & Sharing of Information

Esfera will not sell, rent, or trade your personal information. We share your data only with trusted third parties necessary for operational fulfillment:

Authorized Technicians & Licensed Plumbers: To perform necessary warranty service jobs, repairs, or deliveries.
Logistics Providers: To deliver products to your specified location.
Legal & Regulatory Authorities: When required by law or judicial request in Singapore.